1.       Order Information
Acknowledgments: We will acknowledge all orders by fax. If you have not received an order acknowledgement within 24 hours please contact the factory. Orders will be produced as acknowledged and it is the responsibility of the customer to review the acknowledgement for corrections or changes prior to production. Use the acknowledgement form to fax back any changes or corrections. Cancellation Charges: $30(z) plus cost of all work in progress up to that point.  If payment has been received, we will refund the difference.
Change to Order: Any and all changes must be made in writing.  Changes received within 48 hours of scheduled ship date cannot be guaranteed. Exact Repeat Order: $20(v) per color set-up.  You must specify previous purchase order number and factory invoice number.  Some reorder set-ups may be higher. Phone Orders: Will NOT be accepted.  All orders must be in writing. Special Occasion Dates/In-Hands Date: If an order MUST be received by a specific date, the date must be clearly marked on the purchase order as an “in-hands date”.  In addition to the in-hands date, you must also include the method of shipment to be used to insure delivery.  We cannot guarantee delivery after an order has left our docks.  If a delivery date cannot be met, we will notify you. Blank orders will be priced at end quantity less 10%. The item ordered must meet the minimum catalog quantity. Distributor Self Promotions: Contact Factory.

2.       Pricing/Quotes
Website Pricing Supersedes All Other Pricing.
Catalog Pricing: Published prices are subject to change without notice. Combined Quantity Pricing: Not Available.  Pricing from Other Sources: We are not liable for pricing in publications, on websites or from other sources that may be different than our pricing. Orders will be priced, at our current price, at the time an order is received at our office.  Pricing on our website supersedes any previous printed pricing and is subject to change without prior notification.  Custom Quotes:  As a manufacturer, we are able to modify existing products or create new products.  Contact factory for ideas and pricing.  Intermediate Quantities: If quantity ordered is between catalog quantities, your order will be billed at the lower quantity price (i.e. if you order 600 pieces, you will be charged the 500 piece price). Large Quantity Pricing: Contact factory for pricing. Exact Quantity:  $25(z) per order. 

3.       Production Time
Standard Production Time: is approximately 5 working days after receipt of order and useable art has been received and/or approval of artwork. Standard production time is based on a 1-color imprint of a catalog quantity order.  Some orders may require additional production time (i.e. large quantity orders, multiple color imprints, additional location imprints, special packaging). Refer to individual product pages for exceptions. All drinkware will be shipped within 3 business days after receipt of order and good art has been received and/or approval of artwork for catalog quantities. Production time for drinkware is based on a 1-color imprint of a catalog quantity order. Rush Service: Rush service is available, please contact factory for availability and cost.  

4.       Artwork
Artwork Specifications:  Refer to inside back cover.  Art Charges: Non camera ready art billed at $75(z) per hour.  We will proceed and bill for art charges of $75(z) or less.  For charges over $75(z), we will call for approval.  Return of Artwork: Specify clearly on purchase order to return art.

5.       Ink Colors
Standard Colors: Available at no additional charge (standard colors are listed on      inside back cover).
PMS Color Match: Add $30(v) per color, per order. Due to variations in inks and       materials, we cannot guarantee exact color matches.  

6.       Set Up Charges
Set-up charges vary by product; see individual products for set-up charge(s) and exact repeat Re-order Set-up charge(s).

7.       Change Of Copy/Ink Color
Change Of Copy: $40(v) per color.  A portion of imprint must remain the same.  Minimum order quantity per change is the minimum listed for that product. Change Of Ink: $20(v) per color.  Minimum quantity per change of ink is the minimum listed for that product. 

8.      Additional Location Imprints
Additional imprint locations, when possible, will be charged at 120% of the 
additional color running charge for the first color and each subsequent color 
will be charged at the additional color charge plus set-up charges. 

9.       Proofs
Fax Proof:  If factory does any designing or changing of original art submitted, a fax proof will automatically be sent at no charge for approval. Orders over $1000 or 1,000 pieces require a paper proof approval. Production time starts after requested/required proof approval has been received  by factory.
Speculative/Pre-Production Proof: $30(v) per color plus set ups, cost of product, 
shipping and any art charges incurred.  Pre-production proofs will be shipped 
via overnight service unless otherwise specified. “Spec Sample” orders that develop 
into orders within 30 days, with no changes, will not be charged set-up charges.  
All charges are non-rebatable.  

10.   Overruns/Underruns 
Due to nature of custom printing, we reserve the right to ship 5% over or under 
the amount ordered and bill accordingly. For Exact Quantity Shipments: Add $25.00(z).  

11.   Shipping
All orders are shipped FOB Minnesota.  Shipping cost is billed and added to 
invoice.  Orders are normally sent UPS ground, unless otherwise noted. *** Merchandise becomes property of buyer once goods leave factory and are shipped at buyer’s risk. ***  If requested on purchase order, packages will be insured and buyer charged accordingly.  If a specific shipping method is not noted on a purchase order, we reserve the right to ship any method necessary to meet the in-hands date. Customer may NOT be notified in advance. All shipping changes must must be submitted in writing and be received 1 business day prior to ship date.
Domestic Drop Shipments: When the total order is shipped at one time to multiple destinations, a $10(z) charge will be added for each destination, after the first. 
International Drop Ships will incur a $20(z) charge for each destination. Drop Shipment  addresses MUST be received a minimum of 3 business days prior to shipping.  

12.   Damage Claims
Claims for damage in transit must be reported to carrier at time of delivery. 

13.   Payment/Terms
If this is your first order with Webb Company, or you have not ordered from us in the last 2 years OUR Credit Application must be completed and faxed to us. Webb Company accepts Visa, MasterCard and American Express.  Terms:  Past due Accounts will be charged an accounting fee of 1-1/2% per month on unpaid balance(s).  New customers, customers with delinquent accounts or Large Quantity and Overseas orders may have to pre-pay before acceptance of the order. If you have any questions or you would like a credit application faxed or emailed to you please contact our credit department.